FAQ's
Your questions, our answers
FAQs aim to provide quick and easy access to information, saving time for both customers and support teams.
FAQs
CUSTOMER CARE AVAILABILITY
Our customer support team is available daily from
1:00 PM – 9:00 PM
HOW CAN I CONTACT SUPPORT?
If you need any help or have questions about your order, you can reach us through:
• Phone: +92 330 8390371
• Email: seasonwears2020@gmail.com
• Instagram DMs: @seasonwearspk
• “Need Help” option available in the website footer
HOW DO I PLACE AN ORDER?
Ordering from our website is quick and easy:
• Browse through our collections and click on a product to view details, images, available sizes, colors, and pricing
• Choose your size and color, then add the item to your cart
• Continue shopping or proceed to checkout from the Shopping Cart
• Enter your shipping details and confirm they are correct
• Select your preferred payment method (Cash on Delivery or Card Payment)
• Click Complete Order to finish your purchase
CAN I TRACK MY ORDER STATUS?
Yes. Once your order is placed, you can track its progress through the Track Order section on our website.
If you checked out as a guest, tracking details will be available in your order confirmation email.
IS IT POSSIBLE TO CANCEL AN ORDER AFTER PLACING IT?
Orders can be canceled only before they are dispatched.
If you wish to cancel, please contact our support team immediately so we can assist you.
WHAT IF I RECEIVE A WRONG OR DAMAGED PRODUCT?
In the rare case that you receive an incorrect or defective item, please email us at seasonwears2020@gmail.com with:
• Your order number
• Clear photos of the issue
Our team will review the case and guide you on the next steps.
IS MY PERSONAL DATA SAFE WITH YOU?
Yes. We respect your privacy. Any personal information you share with us is used strictly for order processing and customer communication.
We do not sell, share, or trade your information with third parties unless legally required.
IS ONLINE CARD PAYMENT SECURE?
Absolutely. All card payments are protected with SSL encryption and processed through secure payment gateways.
Visa and Mastercard transactions are verified for safety before approval.
WHERE CAN I CHECK THE SIZE GUIDE?
Each product page includes a Size Guide to help you choose the right fit.
If you still need assistance, feel free to contact us via Instagram DM @seasonwearspk.
WILL THE PRODUCT LOOK EXACTLY LIKE THE PICTURES?
We aim to represent our products as accurately as possible. However, slight color variations may occur due to screen settings, lighting, and device differences.
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What are your shipping rates ans delivery time?
Enjoy nationwide shipping at a flat rate of RS-250! Our estimated delivery time is 6-7 working days, but we strive to deliver your order as soon as possible, often within 4-5 days, after confirmation.
can I cancel or change my order?
Need to make a change? No problem! You can modify your order, including color, size, or other details, at the time of confirmation by contacting via call or message. Alternatively, you can cancel before dispatching of your order once dispatched you have to receive.
How do I know what size to choose?
Check our size chart on each product page to ensure the best fit. If you're still unsure, contact us and we'll be happy to help!
What if I receive a damaged or defective item?
We apologize if you receive a damaged or defective item. Please contact us within 24 hours of delivery and we'll provide a replacement.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address or simply at the time of conformation. We'll do our best to accommodate changes before the order ships.
Is my personal and payment information secure?
Absolutely! Our website uses industry-standard SSL encryption to ensure your data is protected.
How do I sign up for your newsletter?
Scroll to the bottom of our website and enter your email address in the newsletter signup field. You'll receive exclusive updates, promotions, and style tips!
How do I care for my new clothes?
We provide care instructions on each product page. Generally, our clothes can be machine washed and dried, but please check the specific care label for guidance.
How do I contact customer service?
Reach out to us via phone, email, or message us through our website. We're here to help with any questions or concerns!